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customer care

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7 steps to managing sore throat

Get to grips with what customers want from their sore throat treatment and upgrade your consultations with this 7-step guide

25 Oct 2024 , 8 Min Module

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Effectively managing sore throats

This module will help you to understand and educate customers about the risks of antibiotic resistance, and recommend products to help them effectively manage their sore throat symptoms

11 Aug 2024 , 10 Min Module

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What is postmenopausal vaginal atrophy

Update your knowledge on this common condition, who it affects and its impacts on quality of life

10 Aug 2024 , 10 Min Module

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Gina supply considerations

Recognise the contraindications and conditions that need GP referral when considering recommending Gina

07 Aug 2024 , 10 Min Module

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Sore throats: Refresh your product knowledge

Watch this short video to learn about Difflam’s triple action relief against sore throat and explore the different benefits of each product in the range

06 Aug 2024 , 3 Min Module

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Advising on cold and flu

Get ready to advise customers on managing cold and flu symptoms

22 Dec 2023 , 3 Min Module

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Managing pain and fever in children

This single-page module will help keep you up to date on how to manage pain and fever in children.

22 Aug 2023 , 8 Min Module

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Advising on Motion Sickness

Watch this short video to learn about motion sickness and the appropriate product recommendations you can give to customers

11 May 2023 , 5 Min Module

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Advising on cough

Watch this 2 minute video to get clear on what you can recommend for customers with coughs

23 Feb 2023 , 5 Min Module

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VIAGRA CONNECT®: Key knowledge updates

Update your knowledge of erection problems with key learning updates from recent research

21 Feb 2023 , 2 Min Module

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The role of nasal cleansing in protecting against colds and flu

Learning for the pharmacy team

27 Jan 2023 , 5 Min Module

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The person behind the patient

This interactive video will introduce three patients with erection problems (EPs) and ask you to work out what the causes might be and how you can help.

02 Aug 2022 , 4 Min Module

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Smoke free living starts with pharmacy

Understand your vital role in supporting smokers to quit with appropriate NRT recommendations.

20 Jan 2022 , 10 Min Module

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Supporting customers with haemorrhoids

Learn how to help customers ease the discomfort of haemorrhoids with suitable recommendations and self-care advice

17 Sep 2021 , 5 Min Module

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Treating acid reflux and heartburn in the pharmacy

Understand how omeprazole 20mg works to treat heartburn and acid reflux symptoms

19 Feb 2020 , 2 Min Module

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OTC Omeprazole tablets 20mg: an opportunity for pharmacy

This module highlights a new opportunity to treat heartburn and reflux in the pharmacy with Omeprazole 20mg, which is newly available for customers to purchase OTC.

02 Oct 2019 , 10 Min Module

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