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Community Pharmacy Operational Support Pack launched
The NPA has launched a new Community Pharmacy Operational Support Pack, known as the Ops pack. It is part of the NPA’s continuing commitment to meet the needs of independent community pharmacies and support them through challenging times.

The community pharmacy sector is facing increasing pressures and a high administrative burden to ensure compliance with regulatory and legislative standards and requirements.

This is in addition to the signi cant changes that have already taken place within the pharmacy sector over the last few years with further changes set for this year, including GDPR and revalidation.

The Ops pack includes guidance, tools and checklists to help members increase pro tability and deal with employment, human resources and health and safety requirements. In addition there are sections on:

• Learning and development
• Locums
• Meeting NHS contractual requirements
• Pharmacy practice
• Pharmacy services
• Record keeping
• Patient safety

The Ops pack aims to support members to:

• Record information required of pharmacy contractors and pharmacy teams
• Manage their team
• Manage orders and stock and have templates on price comparisons • Assess their pharmacy business
• Develop and add value to services
• Ensure the pharmacy remains at the heart of the community
• Make the most of pharmacy teams
• Develop systems to provide high quality daily pharmacy services
• Comply with regulatory and contractual requirements
• Track and monitor various pharmacy activities

How to use the Ops pack

The Ops pack is available for NPA members to download free. Members are encouraged to personalise the checklists and tools to meet the needs of their business. Checklists can be printed off and supplied to the pharmacy team to log various pharmacy activities. The tools in the Excel spreadsheets are intended to be used by members/individuals in charge of operational matters within the pharmacy, to ll in relevant data/information into the tables to allow tracking and monitoring of pharmacy activities.

For further information please contact the NPA on 01727 891 800 or email at: pharmacyservices@npa.co.uk

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