CPD MODULE: LISTEN UP

Contents

  • SCENARIO 1
  • Q1 and answer
  • SCENARIO 2
  • QUESTIONS 2 AND 3
  • SCENARIO 3
  • QUESTION 4
  • SCENARIO 4
  • QUESTIONS 5 AND 6
  • REFERENCES
  • Action & Evaluation
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SCENARIO 1

A customer who is about to go on holiday asks for your advice. He tells you that he is flying to his destination, but is terrified because he gets excruciating pain in his ears.

 

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