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Please click on the “Forgot my password” link in the login form and follow the
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Please email info@pharmacy-network.co.uk so we can check for you.
What learning content do you have?
Independent Pharmacist contains a library of high-quality
educational e-learning modules, videos and articles to support your ongoing
learning.
Is the learning suitable for all pharmacy team members?
Yes, we have content suitable for all abilities, with topics covering business
management, clinical, practice and OTC. Our aim is to help you keep up to date and
develop your skills and knowledge to positively influence patient outcomes and customer
experiences.
Can I access the library on my mobile?
Yes, you can access all learning at work or at home on any mobile, PC or tablet
device
What’s the best way for me to find relevant content for my role?
There are three ways you can find relevant content. Firstly, the homepage will display
suggestions for you. If you are logged in, we can tailor the content to your particular
job role and topics of interest, as well as making it easy for you to see what’s
trending. Secondly, you can use the “search” function at the top of the website.
Finally, you can click on “explore” in the main menu and browse topics of interest to
you.
How long do modules take?
We have a range of modules and videos ranging from 2 minutes up to 15 minutes. There
is something for everyone, even if you are short on time.
Can I save content for later?
Yes. If you see a piece of learning you would like to take, but haven’t got time right
now, you can “Bookmark” it for later. Please note you need to have a registered account
and be logged in to access this feature.
Can I record my learning outcomes?
Yes, logged in members can record their learning outcomes on any piece of content and
save them in their learning log. Pharmacists and technicians can do this using recording
templates in line with GPhC requirements.
How do I get a learning log?
You have to register an account on Independent Pharmacist and login
to access your personal, secure learning log.
What does my learning log do?
It documents all the learning you have recorded, including completed learning, learning
in progress and bookmarked learning you have saved to do later.
If I’m a pharmacist or pharmacy technician, can the log help me fulfil the GPhC’s
revalidation requirements?
Yes, pharmacists and pharmacy technicians also have the ability to record and add their
own revalidation entries to their learning log in line with GPhC requirements.
If I’m a member of more than one website on The Independent Pharmacist,
can I access all my learning in my learning log even if I’ve recorded it on different
websites?
Yes, if you record learning on more than one website, it will be displayed in your
learning log which is shared across all the accounts you have registered with The
Independent Pharmacist.
How do I view/print a certificate of my learning?
Certificates are available at the end of every module, after the assessment questions.
They are also accessible via the learning log.
How do I change my personal details, email address and password?
Login and click on “Settings” in your member menu and click on the relevant links to
change any of your details. All saved changes take immediate effect.
If I leave the industry and want to delete my account, can I do so?
Yes absolutely. You are able to delete your account at any time but please be aware that
by doing so you will also delete any historical learning records you have in your
learning log.
If I have a query or I’m stuck, how can I get help?
You will need to have registered an account to get help. Logged in members can click on
the “Helpdesk” link in their Settings and submit a Helpdesk ticket. We endeavour to
respond to new Helpdesk tickets within 24 hours during office hours (9pm to 5pm Mon to
Fri)
How can I check on your Terms of Service, Privacy Policy and Cookie Policy?
You can click on the relevant links in the footer of the website. If there are any
proposed changes to any of our Policies, we will email registered members in
advance.
Is Independent Pharmacist GDPR compliant?
Yes we are and we take your privacy and the security of your data extremely
seriously. Please read the Privacy Policy for further details. Logged in members can
click on the “My data” link in “Settings” to download a copy of all the personal
data we currently hold on you.
Who is the company that owns and operates Independent Pharmacist?
Communications International Group Limited (CIG), the largest, most experienced publisher
in the UK pharmacy sector. CIG is the UK’s leading provider of sector-specific news and
training, publishing 15 healthcare and beauty titles including Pharmacy Magazine,
Training Matters, P3Pharmacy, Independent Community Pharmacist and Beauty Magazine. Over
the years the company has built an enviable reputation in pharmacy, journalism,
education, training, regulatory, awards and conferences, that today amounts to more than
350 years of healthcare industry experience.
How do I sign out?
Click on the Sign Out link that can be found at the top of the website, in you member
menu.
She says that her headache is a dull ache and feels like a band around her head. She wonders if it could be stress-related as she has been under pressure at work and hasn't been sleeping very well recently. Choose from the options below what you think could be wrong.
a. It could be a tension headache and you can recommend an appropriate pain relief product 10
It sounds like Susan has a tension headache, which is the most common type of headache, and may have been triggered by stress and tiredness. Other triggers include smells, noise and poor posture.
Symptoms include a dull ache that feels like a band around the head, pain that is the same on both sides of the head and muscles in the back of the neck may feel tight.10 Self-care advice you can give includes:
Try to relax as stress can make headaches worse
Apply a cool flannel to the forehead
Maintain good posture and keep hydrated
b. It could be migraine and you can recommend an appropriate pain relief product
Migraine usually only affects one side of the head. The pain from migraine tends to be more severe and customers may describe their headache as being pounding, throbbing or pulsating. Some customers with migraine may also experience nausea, vomiting and/or increased sensitivity to light (photophobia) and sound (phonophobia).11
Try again
c. It could be something more serious and you should refer her to her GP as a matter of urgency
Susan hasn't mentioned any symptoms that would be a cause for concern or urgent referral. If a customer describes any of the following, they should be referred urgently to A&E:
Headaches associated with a recent head injury
Headaches that come on suddenly and are extremely painful
Extremely painful headaches with additional symptoms such as affected vision, the white part of the eye is red, drowsiness or confusion, problems speaking or any signs of meningitis.12
She tells you she wants something that will work quickly. She says that she doesn't take painkillers very often, but she has tried co-codamol in the past and they made her quite constipated. What pain relief from the list below would you choose?
a. Ibuprofen capsules
As she has a previous history of a stomach ulcer, ibuprofen would not be the most suitable choice.
Try again
b. Paracetamol and codeine capsules
Codeine can cause drowsiness/constipation. Also, she wants a fast-acting product, so a soluble formulation may be more appropriate.
Try again
c. Paracetamol and caffeine soluble tablets
Soluble tablets can get to work faster than paracetamol alone* The addition of caffeine may help speed up the absorption of paracetamol.6 None of these ingredients cause constipation so this would be the most appropriate recommendation.
*based on absorption data
Pain conversations - making effective recommendations
Headache and migraine consultations