Chairman of the LIPCO federated group Mukesh Lad makes some suggestions for a more efficient delivery of medicines use reviews in his MUR masterclass.
â€œWe all have the same amount of time, but I think that the team needs to get involved in helping us deal with examples like the medicines use reviewâ€ says Mukesh.
â€œWe need their help to recruit the patients. And we need their help to keep the patients that are waiting for prescriptions occupied while we complete the use review â€¦ and even interrupt periodically just to get things signed. But at the same time we need to make sure that the MUR that we do is of high quality.
â€œIâ€™ve always seen it as a chat with the patients about the things that they need. And when we focus on their needs, they go away really happy having had that conversation. Iâ€™ve told my staff, just never use the words â€˜medicine use reviewâ€™ because patients donâ€™t understand. Just say â€˜the pharmacist wants to have a chat with youâ€™. By making it very relaxed, theyâ€™re more likely to be able to come in, sit down and have that use reviewâ€¦â€
This module highlights a new opportunity to treat heartburn and reflux in the pharmacy with Omeprazole 20mg, which is newly available for customers to purchase OTC.