In a recent Numark survey, 78 per cent of members said that they were likely or highly likely to cut capital expenditure as a result of pharmacy funding cuts. Yet with pharmacy numbers set to drop and competition inevitably fiercer, this may be the very time that you should be investing in your business, not cutting costs.

To live up to modern retail expectations, it’s important for customers to feel as though they are walking into a welcoming, professional healthcare environment when they enter your pharmacy. Although it’s exciting to think about the appearance and atmosphere of a new-look pharmacy, a refit must go much further than that and have an impact at the core of your business.

Increasing efficiency and profitability should be the main aim, and a well-organised dispensary will therefore need to be where you focus your energies.