Counselling customers and recommending the right products

This module will help you to get the most from your conversations with customers and recommend the best products to suit their needs.

Learning objectives

After completing this module you will be able to:

  • Know how to discuss urine leakage sensitively with customers
  • Understand the benefits of different bladder weakness products and the differences between them
  • Recommend the right products for your customers based on their individual needs
  • Be able to involve customers in the decision-making process so they are more likely to be happy with their purchase

Did you know?

Involvement and knowledge makes your customer happy. Research shows customers are more satisfied with the product type selected if they are involved in the decision.1

1. Wagg A. van Houten P, Wijk H, An international comparative analysis of recommendations for the management of incontinence with containment products. 2016

Originally Published by Pharmacy Magazine

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