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People skills

Develop good conversations with customers.

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People skills

The fear of missing out is a powerful emotion

Unregulated financial, health or other markets will always attract snakes, chancers and charlatans, says Peter Kelly.

15 Nov 2023 , 1 Min Article

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Employment

Invest in your employees’ training

Training can boost employee engagement levels, improve performance and help retain key talent.

10 Oct 2018 , 1 Min Article

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People skills

Under pressure

Building resilience and managing stress has never been more important, says Deborah Evans.

07 Oct 2018 , 2 Min Article

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People skills

YOUR OPINION COUNTS

The NPA frequently responds to policy consultations on behalf of members.

10 May 2018 , 1 Min Article

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People skills

BBC investigates pharmacy workload pressures

Staffing levels in Boots UK pharmacies were explored following concerns raised by a former Boots employee.

09 Jan 2018 , 1 Min Article

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People skills

BBC investigates pharmacy workload pressures

Staffing levels in Boots UK pharmacies were explored following concerns raised by a former Boots employee.

09 Jan 2018 , 1 Min Article

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Clinical services

Going the distance

Khalid Ahmed set up the award-winning yourukpharmacy.co.uk just over two years ago. He’s a huge believer in community pharmacy, so why did he opt for the distance selling route? He speaks to Liz Jones

15 Dec 2017 , 2 Min Article

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People skills

Meeting the needs of modern pharmacy

New and easy to use templates of Standard Operating Procedures (SOPs) are now available for you to download.

15 Dec 2017 , 1 Min Article

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People skills

Research shines light on importance of health literacy

Patients with limited health literacy have poorer health and are more likely to die early.

29 Nov 2017 , 1 Min Article

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Management problem solving

Managing the Christmas and New Year holidays

With holiday season almost upon us Laura Chalkley answers some of your legal questions about employees’ holiday entitlements

17 Nov 2017 , 1 Min Article

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Leadership

Dispensing error defence laid before parliament

The Order brings pharmacy in line with other healthcare professions.

15 Nov 2017 , 1 Min Article

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Leadership

Dispensing error defence laid before parliament

The Order brings pharmacy in line with other healthcare professions.

15 Nov 2017 , 1 Min Article

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Leadership

Inspiration, insight and imagination

The great and the good of pharmacy gathered at the House of Commons recently for a celebratory luncheon recognising the outstanding achievements of this year’s Independent Pharmacy Awards winners.

16 Oct 2017 , 4 Min Article

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Leadership

Can you screen candidates using social media?

A number of employers feel that social media can be a great way to research candidates.

16 Oct 2017 , 1 Min Article

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Leadership

Independent Pharmacy Awards 2017 winners revealed

Rose Marie Parr, chief pharmaceutical officer for Scotland, presented the five prestigious awards.

28 Sep 2017 , 1 Min Article

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People skills

Onlooker's Notebook - September 2017

Onlooker will miss John D’Arcy at Numark and contemplates French pharmacy waiting times.

17 Sep 2017 , 2 Min Article